AT&T Headquarters

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AT&T  Headquarters.

AT&T is a telecommunications conglomerate and a Fortune 500 company headquartered in Dallas, Texas.

The company’s modern history began in 1983, although its origins can be traced back 100 years prior to that date, when the American Telephone & Telegraph Company was founded towards the end of the 19th century.

As time went by, AT&T became the world’s largest telecommunications company by revenue, and one of the largest providers of mobile and landline telephone services in the US.

The Dallas-based multinational employs nearly 250,000 people and has a varied product offer that includes fixed line and mobile telephone services, mobile, residential and business Internet access, satellite and digital television, and digital home security services.

AT&T Corporate Office Contacts.

AT&T’s corporate office contacts are listed below. Anyone who wishes to get in touch with the company’s head office must go through these channels.

AT&T Headquarters Phone Number.

+1-210-821-4105.

The Headquarters Switchboard Hours are Monday through Friday, from 9 a.m. to 5 p.m. (Central Time Zone) Please note, that while AT&T’s corporate headquarters are in Dallas, the main telephone number uses a San Antonio area code.

AT&T Headquarters Address.

AT&T Headquarters
208 S. Akard St. Dallas, TX, 75202
USA

AT&T Human Resources.

Contact AT&T Career Support Services at 1-800-992-2478 to speak to the HR department. For current and formet AT&T employees only.

AT&T Headquarters

The AT&T Headquarters building in Dallas. The company will renovate its downtown Dallas headquarters and adjacent plazas to create an “urban-tech center” in the next few years, as the company wants to add 1,300 employees.

 

AT&T Executive Team.

This is the complete of key leaders at AT&T.

  • Randall L. Stephenson, Chairman and CEO
  • Ralph de la Vega, Vice Chairman and CEO for T&T Business Solutions and AT&T International
  • William A. Blase Jr., Vice President (Human Resources)
  • John Donovan, Chief Strategy Officer
  • David S. Huntley, Senior Executive Vice President & Chief Compliance Officer
  • Lori Lee, Senior Executive Vice President & Global Marketing Officer
  • David R. McAtee II, Senior Executive Vice President & General Counsel
  • Robert W. Quinn Jr., Senior Executive Vice President (External and Legislative Affairs)
  • John Stankey, CEO for AT&T Entertainment Group and AT&T Services
  • John J. Stephens, Senior Executive Vice President & Chief Financial Officer

AT&T Board of Directors:

  • Randall L. Stephenson
  • Michael B. McAllister
  • Joyce M. Roche
  • Beth E. Mooney
  • Samuel A. Di Piazza, Jr.
  • Matthew K. Rose
  • Richard W. Fisher
  • Cynthia B. Taylor
  • Scott T. Ford
  • Laura d’Andrea Tyson
  • Glenn H. Hutchins
  • Geoffrey Y. Yang
  • William E. Kennard

AT&T Careers and Jobs.

You can browse opportunities and follow up on the progress of submitted job applications here and here.

Information about internships, full-time development programs, and other opportunities for college graduates is available here.

Recent job postings can also be viewed on LinkedIn.

How to Complain to AT&T.

Residential Customers can call the toll-free Customer Service number on +1-800-331-0500. Lines are open Monday-Friday, 8 a.m. to 6 p.m. (EST).

It is also possible to send a written complaint by email to [email protected] or send your complaints via Twitter to the handle @ATTCares.

Complaints related to Internet, phone services, and TV services (U-verse and DirectTV) are handled by the representatives available on +1-800-288-2020. Lines are open from Monday to Friday, 8 a.m. – 7 p.m., and on Saturdays between 8 a.m. and 5 p.m.

Complaints or questions related to mobile phone services should be directed at +1-800-331-0500. This phone number is manned daily between 7 a.m. and 10 p.m.

For issues related to business accounts, call +1-888-944-0447, where agents are available Monday to Frinday 9 a.m. to 6 p.m.

AT&T Live Chat.

One of the fastest ways to get through to customer service is to use the Live Chat service. Visit the Contact Us section on their website and choose the service that want to enquire about. On the next page, a blue ‘Chat Available’  box will slowly appear on the bottom right and on the left hand side of the screen (on desktops), if the chat service is available for your product. Click on it, choose a service and enter your details and issue to start the chat.

Other AT&T Resources.

This section lists a series of AT&T resources and contact details that may be relevant to media professionals, investors, and members of the general public.

You are welcome to share praise or complaints about AT&T below.

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Josephine /or Bill GordeanCatherine CascellaTiffiney Elamsally sladeDenise Recent comment authors
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Josephine /or Bill Gordean
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Josephine /or Bill Gordean

Hi there , I called AT&T to cancel my business account I have only two lines. 323-934-8130 and 323-934-8139 and per my conversation with the your rep. the only bill I should have was my regular last bill. today I received a new bill of $836.41. and the charge is early termination … I bean calling all morning and no one is helping me this amount should be waived. and not a single person is helping me … you may contact me on my cell phone .818-631-5354, I would like to speak to headquarters. please email me contact person. thank… Read more »

Catherine Cascella
Guest
Catherine Cascella

I mailed my telephone payment to “AT&T, B.O. Box 5080, Aurora, IL 60507. My check was mailed 12/10. It has not cleared my account. Who do I contact about this?

Stephanie Davis
Guest
Stephanie Davis

In regards to Direct TV: After several hours of calls/tech support and a tech coming to my house my situation has yet to be resolved. According to customer service, supervisors don’t exist. I asked several times for additional assistance but got nowhere …… My first issue is that I’m being charged for 2 receivers that don’t exist in my home. This is an ongoing fight for credit . Yes .. for $252.00 its been on battle and call after another. Still no credit as of today. My second issue is that I pay $298.00 per month to watch TV that… Read more »

Neverattagain
Guest
Neverattagain

I was initially told that there was a special for u300 and 50mps internet. $140 (give or take) with a $250 visa gift card (which of corse, after 3mos I still haven’t received). Get everything set up, then I receive a bill for $400! I called to inquire about the large amount. The costumer service is TERRIBLE! I Spoke to someone I could barely understand and someone who could barley unstand english. No matter which way I’d ask the question, he would keep repeating the same thing. Like he was reading from a book. That the $140 is just for… Read more »

sally slade
Guest
sally slade

I am going through that now only they are also trying to charge me for amodem box their employee told me to throw away.

Jerry Hall
Guest
Jerry Hall

In regard to the football players protest of the National Anthem, My family and I will no longer purchase any of your products as long as AT&T sponsors the NFL.

Tired
Guest
Tired

Leaving a comment I see is a waste of time – perhaps not for possible new customers as they need to see what they are about to get into but the truth be said – they only want the money – any problems with their company is just that – your problem with the company. They will not go out of their way to assist you or to try to understand how they have placed an unnecessary burden on you as a customer. Avoid this company at all cost until they start listening to the customer.

fed up Ed
Guest
fed up Ed

At&T customer service is bad. I had Issues with upgrading my phone every time i go to upgrade my I phone I get the run around about the delivery time. I was told it would be delivered in express in two business days. but later found out the phone on back order not sure when it will be delivered but my money was taken to pay for the taxes. I should get services speedy but, not no can help me at all I’ve a loyal customer for 22 years you think one would be treated better not. VERY POOR CUSTOMER… Read more »

G and M Slater
Guest
G and M Slater

My Husband got ready to use his TO GO Phone through AT&T and found out it wasn’t working. He called AT&T and they said it had been cancelled with $178.64 left on it and WE DID NOT CANCEL IT and she went on to say that you went from a TO GO PHONE to some other name and you just arbitrarily cancelled the account. We between the both of us never received any notification of this and no phone call to inform us that this was going to occur. She tried to retrieve that information of what happened and there… Read more »

Steven R Pluckebaum
Guest
Steven R Pluckebaum

PLEASE HELP!!!!! Good Afternoon My elderly handicapped parents lost their phone, I am trying to get a new phone activated for them. My dad, the name on the account, is not healthy enough to come to the store and reactivate himself. I am listed as a proxy on their TV, internet and phone service but not their wireless. I have spent 2 visits to the att store as well as over 5 hours with different help lines. I am EXTREMELY dissatisfied. I understand the need for line security but someone needs to help me with a solution that doesn’t include… Read more »

Nancy White
Guest
Nancy White

We are a small tavern and have had several problems with our phone lines for several years now, with drop connections every time we run a credit card. Some times it takes 4-5 time before we get a clear connection to connect and process the customers credit card and when you have 15 – 20 credit card tabs going at the end of the night it is impossible to take care of our customers in a timely manner, thus costing us loss of sales. In the past week I have had 3 inside techs who stated it is an outside… Read more »

Linda Bryan
Guest
Linda Bryan

I’m so tired of the games that AT&T plays with their loyal customers. I guess that I was just naive to think that they really care about loyalty and trying to help their customers. I’ve spent countless hours talking to God knows how many people and it’s ridiculous because there’s always something that can and should be done to help but they’ve done a great job of making it practically impossible to get any real help with your services and that’s obviously for a reason. When they started offering Direct TV I bundled my three cellphones, internet and tv. One… Read more »

C A
Guest
C A

I have been experiencing the same problem. I am thinking about starting a class action suit. Have been transferred so many times, disconnect and left on hold for over an hour-never did they come back to finish resolving the problem. This has been going on since August.

Keniya Morgan
Guest
Keniya Morgan

Our services have been out for close to 3 weeks now. 20 service calls later and the problem has still not been resolved. Either the technicians sent to repair are incompetent or they are extremely rude. Hopes of getting a decent appointment are shot out the window once you realize all the wait times are a week from the day you call. And that’s for a simple repair. When calling to ask if something can be done from their offices there is conflicting information. “Press the red reset button for 15 seconds.”,or “No ma’am don’t press the red button, that’s… Read more »

barbara b
Guest
barbara b

Kenia, I had the same problem. Its been a month and four appointments have been canceled as the technician did not show up.

Catherine Shea
Guest
Catherine Shea

I had a problem with service outage for 17 days. This affected according to AT&T Reps over 20,000 people. AT&T would not give any of us a response other than “they had no idea how long the outage would be” I contacted our local news channel consumer rep and service was restored the next day. Maybe something you could consider.

lana
Guest
lana

Horrible CS!!!!!!!!!!! No doubt. Nerds proved one more time: they can NOT provide any decent CS. They simply do not know what it is. Look at these people! They need help. They need isolation from the rest of us- normal people who can communicate and make at least a human eye contact in contrast to these 4 eyed beings staring at their cell phone instead of another human. Their cell phones are so soiled from sweaty fingers that they scream for help! Just like us when we get in contact with AT&T nerds. We had the worst experience in Canby,… Read more »

Denise
Guest
Denise

I totally agree with the comparing the store salespeople being like spiders. We have 5 phones with At&t and we were told they bought out directv and we qualify for a promotion they were running for tv. Two years at one rate. The representatives at the store and at with directv say they are not like other providers that raise the price after the first year. That is a LIE. On the second year of my plan my bill jumped up A lot. I called customer service every month and was given all kinds of run around. Was told will… Read more »

Linda Payyon
Guest
Linda Payyon

In concern about your company taking 45.00 from me and In been with att for 30 years and not they tell me I cat get my money back because one of your Sim cards didn’t work so please tell why

G and M Slater
Guest
G and M Slater

Yes, AT&T seems to be great at stealing their customers money. I had 178.64 something on my to go phone and all of a sudden without any notice OR PHONE CALL they decided too cancel the account and KEPT MY MONEY. This should be ILLEGAL. Anyone know what you call this is legal terms? The need tp be on the chopping block! GMS

Bill
Guest
Bill

The Uverse installer that put in my home phone ported my cell phone number with Tracphone to my home phone. I have spent several hours on the phone with both providers to straighten this out and still have no cell phone after a month. Not sure which provider is giving me the runaround, but have been told by ATT reps a couple times the problem should be fixed. I am looking at having to take ATT to court, since they don’t seem to have a mitigation department. I am frustrated with my situation and don’t know who else to turn… Read more »

Cathy from Ohio
Guest
Cathy from Ohio

Reluctantly I’m also writing a complaint, however I strongly encourage the other posters here and new ones that come along to file complaints with our Consumer Protection Agency in DC c/o Richard Cordray. As many of us have entered into agreements with AT&T or their affiliated companies, none of the pricing agreements that they claim we’re locked into doesn’t matter should they decide to arbitrarily raise the prices (READ THE FINE PRINT)! On February 6, 2017 I called to enquire about a lower rate for my bundle plan (Uverse, landline & internet) as I knew my current plan was set… Read more »

Thomas Brady
Guest
Thomas Brady

My fiancee and I decided to put me on her current AT&T account. So basically we we’re just adding an extra line. The female employee at the Ottawa IL location screwed up an added another account to my fiancee’s name. Cut to 2 months later and unbeknownst to us we’re in collections because we supposedly didn’t pay the bill ( one we didn’t know about ). So we talked to a manger at two different stores ( Ottawa and Morris IL) who were supposed to take care of THEIR mistake and did not. So now here we are and I’ve… Read more »

Sueann Barnwell
Guest
Sueann Barnwell

I visited your retail store in Spring Hill yesterday (Feb 8, @ 2:00pm) to resolve an issue with my last few AT&T bills. Succinctly, my monthly bills went from $180/mo. in June 2016 (when I consolidated my DirectTV account with new internet and phone accounts) to my last bills recently received, which are now $245. There was one customer being helped when I entered the store and a single person representing your company helping her. I was patient for about 25 minutes as I saw the transaction was involved, but eventually I got to the counter to present my problem… Read more »

At&t Wife
Guest
At&t Wife

Dear Mr Stephenson, I am a wife of one of your ex employees. I am not writing to be disrespectful or crude, however, I am writing to ask why. My husband drove 106 miles from McGehee Ar to Little Rock Ar for six years. He drove through bad weather conditions, people who didn’t pay attention to where they were going, and late nights coming home. I realize that this was his choice. He could have moved closer, but we didn’t because I inherited the family home. He stuck it out for 6yrs in Little Rock than that miracle happen. He… Read more »

Mary Anderson
Guest
Mary Anderson

Hi, my name is Mary Anderson, I have been a loyal customer of Cingular then AT&T for 20 years. My son went in to the local AT&T to see if he was eligible for an upgrade (I have 7 lines, currently only 2 were actually being used), He stopped in after work this past Thursday evening (he had an acquaintance from work with him that he was giving a ride home). My son took care of his business with an AT&T employee and finally left to precede home. Later that night someone comes pounding on my door, yelling, wielding threats.… Read more »

Shawn Conway
Guest
Shawn Conway

Enough is enough. How much more do you have to steal from people, this doesn’t make things right when you sign a contract for something and then DirecTV breaks their contract, this is not right. We all need your rise up together and put an end to this. This is got to stop and I’m not going to stop until I get to the top in a rectify their mistakes, I’m going to put it into this place I’ll go through local government agencies. I don’t broadcast news channels glasses all over every social media. I will gather as many… Read more »

Liz
Guest
Liz

Shawn, absolutely, I am having problems as well… looking for legal representation now, seems I get the run around a lot.

Denise
Guest
Denise

I KNOW your frustration. We have 5 phones with At&t and we were told they bought out directv and we qualify for a promotion they were running for tv. Two years at one rate. The representatives at the store and at with directv say they are not like other providers that raise the price after the first year. On the second year of my plan my bill jumped up A lot. I called customer service. Was told will have to pay the current bill but the future bills will be corrected. I was told this for two months straight. The… Read more »

June S.
Guest
June S.

I also believe that they are using deceptive practices to get people to sign up for Direct TV. I am filing a complaint with the ftc.gov They have so many unhappy customers that this needs to be looked into. Their facebook pages are filled with many dissatisfied customers.

Sandra Mercer
Guest
Sandra Mercer

June, I am one of those unhappy customers. They sent me two damaged Samsung TVs and have since ignored my attempts to communicate with them. I am contacting Tampa, Orlando and Lakeland TV stations.

Laurie Ausley
Guest
Laurie Ausley

Horrible horrible customer service! The absolute worst. I have wasted HOURS of my life. All I wanted was to put the existing uverse account in my name. I was told I needed new equipment, which seemed like a waste to me, but ok. I got the equipment last week, but still no internet service. Uverse had put the equipment in the name of my husband, who no longer lived at the address. Why would we order new equipment in his name if we already had equipment in his name? So the equipment was useless until uverse was able to contact… Read more »

Lukshmiben Bhakta
Guest
Lukshmiben Bhakta

we live in a guest house on my daughters property. When she was with DSL we had a separate line and had no problems with internet but as soon as she changed to UVerse the problems started. We could not get a separate line and our internet is slow and sometimes just doesn’t work at all. I have been told that they can’t install a separate line as we are on the same property. Why did we have it on DSL and not with UVERSE?

Lenore Delgado
Guest
Lenore Delgado

I have had awful problems with my service since I changed from one land line for “the phone” and another line for DSL. There were no problems with this setup. Someone from AT&T called me and outright lied to me about DSL, saying they were going to discontinue DSL in a few months and I needed to switch to UVerse. UVerse is a scam… my phone is intermittent, as is the Internet, and sometimes both don’t work at all. They “say” they’ve fixed things… they even sent someone here who did who knows what, but it certainly did not fix… Read more »

Samantha McClary
Guest
Samantha McClary

Dear Mr Stephenson, I recently cancelled my Directv because your company and most of its employees (mostly the sales team) have done nothing but lie to me from the beginning. Let me start off from day one! I was on the phone with your sales consultant for at least an hour and half and I was promised a wireless genie for FREE for switching over and all the channels I requested at the price they had given me, as well as the promise to switch back to AT&T UVERSE for FREE if I did not like the directv…. WELL!! The… Read more »

Lukshmiben Bhakta
Guest
Lukshmiben Bhakta

AT&T is bad. We changed to DirectTV and all our favorite channels that we enjoyed on Dish have gone. We regret the change.
Internet connection is poor. Their tech guys don’t know what they’re doing.

Somvang Keomanee
Guest
Somvang Keomanee

Hi Randall Stephenson and AT&T team, I hope you can help I am a loyal customer of yours ACCT 147703631, been paying my bill regularly each month of 31.00 each month for uverse internet service and I love it. However things have changed the last couple months my bill have been going up. Now I don’t mind paying my bill but I do mind if it goes up without my acknowledgement. I’ve been in contacts with several reps about 4 from your toll free number 800-288-2020 including the manager from your accounts receivable Micah and also Angelica, Ive asked if… Read more »

Tiffiney Elam
Guest
Tiffiney Elam

I feel your pain Somvang Keomanee! 🙁 As of today 3/8/2018 I realized my bill went from originally being $130 dollars a month to $161 dollars for the past 4 months. In December 2017 a technician came to my house and stated that the wiring that was installed for the cable and internet was installed wrong. Because of the trees and wires in order for my requested service to run at a minimum he did what he had to do outside (Keep in mind my I had being paying for service for several months prior to this point) so the… Read more »