Metro PCS Customer Service Phone Number

Phone/Mobiles

Metro PCS Customer Service Numbers.

Contact Metro PCS directly without hassle. We have listed the easiest ways to contact Metro PCS from your mobile handset or from your landline, including all Metro PCS Customer Service Numbers.

Start with calling *611 from your handset. If you are calling outside the 9am-5pm customer service hours, then use the online support or try asking a question on the official Metro PCS Facebook page.

Metro PCS Customer Service Phone Number.

Customer Service Phone Number:
1-888-863-8768
How to Phone:
call 1-888-863-8768; Press 4 then 0 then 0 then 2 then 2 then 0
For What:
Customer Service, Billings, Sales, General Questions, Getting a Refund.
Average Wait:
2 minutes
Phone Hours:
Mon-Fri 9am-5pm EST
Serves:
Metro PCS Customers

Metro PCS Customer Service from Your Mobile.

Phone:
*611
How to Phone:
call *611; If calling from a Metro PCS phone
For What:
Getting a Refund, Questions, Problems, Customer Service, Billings, Sales, General Questions.
Average Wait:
2 minutes.
Phone Hours:
Mon-Fri 9am-5pm EST
Serves:
Metro PCS Customers

Metro PCS Customer Service Phone Number – Alternative.

Phone:
1-800-373-2876
How to Phone:
call 1-800-373-2876; This is the Dealer Support line. Press *, then 0 until transferred
For What:
Getting a Refund, Questions, Problems, Customer Service, Billings, Sales, General Questions.
Avg Wait:
unknown
Phone Hours:
Mon-Fri 9am-5pm EST
Serves:
Metro PCS Customers

Metro PCS Customer Service Online Support.

Support Web:
Online Help
Visit https://www.metropcs.com/contact-us.html for Online customer service.
For What:
Getting a Refund, Questions, Problems, Customer Service, Billings, Sales, General Questions.
Avg Wait:
unknown
Support Web Hours:
24 hours, 7 days
Serves:
Metro PCS Customers

Metro PCS Customer Service on Facebook.

For What:
Complaints, Issues
Average Wait:
32 mins
Replying Hours:
24 hours, 7 days
Serves:
Metro PCS Customers

Metro PCS Customer Service Twitter.

Twitter:
tweet @MetroPCS; Customer service Twitter feed
For What:
Refund, Issues, General Questions and  Problems, Customer Support, Billings, Sales, Discounts.
Replying Hours:
24 hours, 7 days
Serves:
Metro PCS Customers

Metro Corporate Office Phone Number.

Metro PCS Corporate Offices.
1-214-265-2550
Expect a 25 mins wait.
Call center hours
Mon-Fri 9am-5pm EST

For What:
Job applications, investors relations,

Metro PCS Chat.
Metro PCS doesn’t offer live chat as a means of communication.

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Stephanie Brown
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Stephanie Brown

Because of poor networking service I’m leaving after 10 years. My contributions to your multi million dollar company has come to a end.

Krystal Pegues
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Krystal Pegues

I hate metro PC, their customers don’t matter long as we keep paying the bill.

Tasha
Guest
Tasha

Metro pcs is the worst mobile services ive ever dealt with

Anne
Guest
Anne

I have warranty on husbands phone and no one will honor warranty cause a 6 mo old phone is “out of date”. So I asked to cancel plan before due date. I was told that since I had auto pay I had to wait for the payment to clear before I could cancel family plan and switch my phone to different account. I called call center spoke to Christine employee id # 304886. She proceeded to put me on $50 promotion plan and charge me $67 a month. After waiting an hour on hold to speak to her. Now my phone won’t even work properly. I want this matter resolved and I want her fired for incompetence and unfair business practices.

Daniel
Guest
Daniel

I was recently lied to in Fontana California by one of you sales reps. I have 4 phones I went to go pay my bill yesterday and the girl said if you pay 10 dollars more all four of your lines would be unlimited data so I said OK I was paying 140 a month so I paid my bill then she did a second transaction for ten more dollars to make all for of my lines unlimited. Well she lied this is just to let you know I’m a inspector for the trucking industry and have hundreds of customers since we went to our regular metro store the girl there tried to get it fixed but your customer service was not helpful at all. So I plan to ruin your company by social media CB radio I’ve been a loyal customer for years as of next month I plan to cost your company as much business as I can

Augusta Welch
Guest
Augusta Welch

Store 1827 e little Creek road has ripped me off and some fishy stuff is coming out of that store bought a phone doesn’t work they won’t replace it manager is in on the fraud and I’m going to press the issue further metro PC’s has disappointed me entirly

Bill
Guest
Bill

Rebate system is a joke. I have been on hold for 42 minutes now. Upgraded my phone at a metro PCS store who told me there was a rebate on it. I recieved a text saying it was not an eligilble location. They Dont care about the customer.!!! Rule #1 in Business. Customer is first.

Jerry Richardson
Guest
Jerry Richardson

Bill, the same thing is happening to me. The in store service is very unprofessional. They have failed to tell me time after time about different, policy’s that the devices I have purchased carry until after I purchased them. Saying it is clearly written on the receipt. Well u will not receive a receipt until you have paid for the merchandise. So how do u know what it says before u receive the receipt.

Ashley
Guest
Ashley

They are terrible, been with them for a while and no one seems to wants to help me. Have been told multiple lies about upgrading and can’t even upgrade. online store rep was very rude and tried charging me $25 for a sim card, explained to customer service and they told me to go back to the store, that’s probably just their price. It made no sense so called back in to get account number to switch and was quick to give it to me.very disappointed considering I have worked retention for awhile and I would get fired if I didn’t try to save a customer. very dissatisfied and will never recommend metro pcs

Ronda
Guest
Ronda

Problems. Jacked up phones. Returned 1 hour after want exchange or refund. Was told to upgrade. Really. I just bought the 2 phones an hour earlier. Staff rude, not knowledgeable. Heading to corporate. I am not paying more upgrade fees. I will take legal action. I have all receipts and call documentation. Would not recommend. Its a flat out money trap.

orville deflorimonte
Guest
orville deflorimonte

im dissatisfied with being charged $30 to activate my metro pcs phones . This service is free when u call customer service but the people at the store dont tell u this , they make you pay $ 15 for each activation telling me thats the only way it can work , this is not good business

Christine Forkin
Guest
Christine Forkin

I am not satisfied right now. My data still has not reset. I’ve tried to reach customer service. Not helping me at all. Also tried on the website. Of course, not available right now either. I will not be paying for this one whole day that I’ve had problems. If I have to, I will be done with Metro Pcs.

mark snyder
Guest
mark snyder

Their service advice are related to sales, not service related to helping solve a problem..