United Airlines Headquarters

United Airlines Headquarters


United Airlines Headquarters.

This page provides extensive information about United Airlines’ corporate office operations and departments, including personnel, headquarters address and phone numbers, and other useful contact details.

We have also added a section on how to file a complaint with United Airlines or contact to customer service department.

About United Airlines.

United Airlines was founded in Idaho in 1926 and began operations in the spring of 1931. Initially, the company was exclusively in charge of mail delivery, but passenger flights began in the 1930s, when it changed its name to United Air Lines.

Over the years, United has become the world’s third largest airline, as it has a fleet of over 700 planes, serves 339 destinations, and manages more than 4,500 departures every day.

United Airlines Corporate Office Contacts.

To get in touch with United Airlines’ Chicago headquarters, use the details listed below:

United Airlines Headquarters Phone Number

United Airlines Headquarters Switchboard Hours.
Monday to Friday, 9 a.m. to 5 p.m. (Central Time Zone)

United Airlines Headquarters Fax Number.
+1-847 700 22 14

United Airlines Corporate Headquarters Address.

United Airlines HQ
233 South Wacker Drive
Chicago, IL 60606

United Airlines Headquarters
The United Airlines Headquarters is located in the Willis Tower in Chicago.
United Continental Holdings, which operates United Airlines, employs about 4,000 people in their corporate offices, in the former Sears Tower. They occupy 830,000 square feet over 16 floors. United Airlines headquarters was formerly at 77 West Wacker, but the address is now at 233 South Wacker Drive.

United Airlines Executive Team.

This is the complete list of key leaders at United Airlines.

  • Oscar Munoz, CEO
  • Scott Kirby, President
  • Michael P. Bonds, Executive VP (Human Resources and Labor Relations)
  • Brett J. Hart, Executive VP & General Counsel
  • Gregory Hart, Executive VP & Chief Operations Officer
  • Linda Jojo, Executive VP & Chief Information Officer
  • Andrew Levy, Executive VP & Chief Financial Officer
  • Howard Attarian, Senior VP (Flight Operations)
  • Kris Bauer, Senior VP (Technical Operations)
  • John Gebo, Senior VP (Alliances)
  • Kate Gebo, Senior VP (Customer Service Delivery)
  • David Hilfman, Senior VP (Worldwide Sales)
  • Christopher T. Kenny, Vice President and Controller</li
    <li>Gerald Laderman, Senior VP (Finance, Procurement and Treasury)
  • Douglas Leo, Senior VP (Network)
  • Douglas McKeen, Senior VP (Labor Relations)
  • Jim Olson, Senior VP (Corporate Communications)
  • Brad Rich, Senior VP, United Express
  • Sam Risoli, Senior VP (Inflight Services)
  • Jonathan Roitman, Senior VP (Airport Operations)

United Airlines Board of Directors:

  • Oscar Munoz, Chairman
  • Carolyn Corvi
  • Jane C. Garvey
  • Barney Harford
  • Capt. Todd M. Insler
  • Walter Isaacson
  • James A. C. Kennedy
  • Robert A. Milton
  • William R. Nuti
  • Sito Pantoja
  • Edward M. Philip
  • Edward L. Shapiro
  • Laurence E. Simmons
  • David J. Vitale
  • James M. Whitehurst

United Airlines Careers and Jobs.

Career opportunities with United are listed in this page, which also provides information on vacancies for veterans and students.

The airline also keeps a list of vacancies on LinkedIn.

How to complain to United Airlines.

United’s Customer Service Department can be reached by phone on 1-800-864-8331. For baggage complaints, call 1-800-335-2247.

You can also use this form to provide feedback about airport or in-flight experiences. Complaints may be sent in writing to the airlines’ postal address: PO Box 06649, Chicago, IL 60606-0649.

The Twitter handle @united can also be used to contact the airline’s customer service representatives.

Other United Airlines Resources.

Please scroll down to find contact details for some of the most important departments at United Airlines, as well as social media profiles and information for investors and members of the media.

Please share your experiences, praise, or complaints about United Airlines, in the comment section.

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Terry and Debbie UetrechtSefik HodzicJohn Pacecory finnieStephane Lepage Recent comment authors
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Terry and Debbie Uetrecht
Terry and Debbie Uetrecht

Case KMM69782750V99723L0KM AGFBLR and AF60GB
United Inc.
900 Grand Plaza Drive NHCCR
Houston, TX 77067-4323
Customer Complaint Department
We want a refund, our travel was cancelled, Canada had closed it border because of the Corona Virus. As soon as the border closed, we cancelled all of our reservations including our return flight with United and started attempting to get a refund. We have filled out your form on the internet, we have messengered United on facebook three times, we have called three times. Each time we get a runaround, sometime promises that are not kept, mostly refusing to document anything they said.
Everyone else has given us our refund, including American Airlines. We don’t understand why United has taken this stance since we have read in several publications that you are required by the Department of Transportation to give a refund.
From the FTC
COVID-19 ruined my travel plans. Now what?
May 1, 2020
Namukolo Kasumpa
International Fellow, Division of Consumer & Business Education
If COVID-19 canceled your travel plans, you are likely disappointed and wondering about refunds, credits, or vouchers for plane tickets, cruise bookings, tours, and more. Even if your scheduled travel is months away, you might be weighing your options. And many travel service providers seem to be working to address concerns about upcoming trips.
Start by reviewing the travel provider’s refund policies and the terms of your reservation to see your options. In addition, many companies are posting information on their websites about COVID-19 travel-related questions.
Many are offering refunds or rebooking options in light of the situation. Of course, check to see if you
purchased travel insurance and what it covers. Some travel insurance policies may refund your cancelled trip.
Here’s what we know right now:
Airlines: According to the U.S. Department of Transportation, airlines must offer refunds, including the
ticket price and any optional fee charged for cancelled or significantly delayed flights, even when flight
disruptions are outside their control. If your airline isn’t doing that, you can report it to the U.S.
Department of Transportation.
We are retired and don’t fly that many times so a voucher is no guarantee that we will see our
money that you still have.
If we don’t get our refund our next course of action is filing a complaint with the Department of
Transportation, then our Senators and Congressmen. We don’t believe that you should get a bail out
from the government which we pay for after you have already kept our money.
Your customer relation personnel made us madder than we already were and this fake “I understand
that” you are not happy, you are frustrated, etc. needs to be thrown out as a yesterday response,
because it doesn’t fly. We know appease, ignore, and eventually they will get tired and go away,
unfortunately it works in most cases.
Looking forward to your written response
The Uetrechts

Sefik Hodzic
Sefik Hodzic

My Husbend traveled from Stl-Chicago on May 9th.2019.at 1:20pm…On the cheking area they took from him face cream which cost $200 and hair shampoo (cost $20),,They told him that will go to the trash!!!!We need cream and shampoo back or $220 back,or we will contact our Attorney at Law!,,Dr.Nisada Ibrovic-Hodzic..His name is Sefik Hodzic.

John Pace
John Pace

y husband is on United flight 6043 that was diverted to the Austin airport because of the bad weather. This plane has been sitting on the tarmac for 5 hours. They are out of food, water and toilets are a mess. I understand that the weather is bad but why would United Airlines and the Austin Airport not bring these passengers in for their own safety. United AIrlines and Austin Airport do something!


To: Whom It May Concern
Re: Security

I make deliveries to United Airlines often and for many years. The last time I made a delivery, the gentleman at the security booth asked me for my Driver’s License. Presenting the Driver’s License is no problem. I understand the importance of tight security, particularly at an airport, however, he insisted on holding the license until I returned to the booth to leave. Leaving my Identification is unsettling as I’ve had an instance where my Driver’s License was used, and as a result my license was suspended. The gentleman at the booth had a cellular device and could possibly photograph my ID. I realize this may not be the case, but I can never be sure, as this has occurred before under different circumstances. I feel uncomfortable putting my identity in jeopardy. It took me some time to correct my last identity issue. I take careful precautions to protect myself from something similar happening. I am wondering if this is protocol, and if just reviewing the ID is sufficient. If there is only one way in and out, wouldn’t showing ID on the way in suffice? Who would be responsible in the event something like this happens?

Ronald Hunt
Ronald Hunt

Lowe’s Home Improvement,LLC : HR Shared Services telephone number: 1-888HRINFO5 (474-6365), When you call you get a recording that says, “Thank you for calling Lowe’s, you have reached an invalid number.” What kind of customer/employee service is this??

cory finnie
cory finnie

ive flown with united on many occasions and everything had be fine .. that all came to an end oct 1st .. i flew from dallas to grand rapids michigan with a stop in chicago .. the flight to chicago was fine but when we were boarding the flight to grand rapids , which took 30 mins , everything seemed off .. we started to taxi the runway and were the very next flight to takeoff but instead , the pilot pulled over and we sat there for a half hour or more .. then the pilot said there was an issue with the battery so we had to go back to the terminal .. we drove past that terminal numerous times and then went to a different one .. 20 mins later they said we could leave the plane until its fixed or stay on . i got off .. then i noticed everyone got off and they were gonna switch planes so we moved to a different gate .. then the weather got bad so i understand we couldnt take off then but then the weather cleared up and we seen the pilot and attendants get on the plane and they said we would be leaving in 45 mins .. that never happened and it got pushed back another hour because there wasnt enough flight attendants .. the ladies said the flight attendants had just landede and were heading over but a hour passed and then the ladies said the flight never landed and got reverted to minnesota so that was a lie when they said the flight attendants had landed cuz they never did .. it was getting really late and i needed my epilepsy pills and they wouldnt allow me to get them because the bags were on the plane .. then a hour later they said the flight was cancelled and booked til 7 am and i never seen the pilot or crew come off the plane .. i never received my pills and had numerous deja vu seizures as i tried to sleep on the bench in the airport .. i never received a food voucher but was told i was supposed to pursue that which i had no clue about since this had never happened .. all i know is we got bullxxxxed all night by the crew and they knew all along they werent flying us out .. what i dont get is , how do you get that close to takeoff and not know something is wrong from the beginning ?? do they not check the planes before even moving it ?? ive tried to call and call to get compensated for this horrible flight but so far nothing ..

Stephane Lepage
Stephane Lepage

After checked-in for a flight at 6 am, with the worst airline company in this world – UNITED – they told me at the gate, that I was not on that flight. I had my seat in Premier; I had my ticket, everything was confirmed. They were rude to me, and they just don’t care, and if you say something they don’t like, United threats me to call the security, and you can imagine the rest. I used my points to flight, but I paid USD 345 to upgrade in Premier. I finally left the airport, at the gate they told me that I would be refunded in 2/3 days. After three weeks, no refund issued, United customer service is in Philipines, I ask to speak to a supervisor, totally rude to me. I called the headquarter and Erin, the switchboard operator refused to transfer me to just one person. He cut me when I was calling and hung up on me. United Airlines dropped me and stole USD 345, and it is supposed to be acceptable. Let’s go to small claim court. A judge will decide. Don’t fly United

sal granfort
sal granfort

I recently flew United Airlines and we had our share of problems. When i asked the United representative for the telephone number for customer cares at United he told me that he could not give it to me. Do you think that United really cares. Impossible to speak to anyone NEVER AGAIN


I understand that your organization supports a boycott agaist the nra and their stand regarding gun control. Something needs to be done about our children being killed, and assault weapon ban is necessary and one of the steps.

Thank you for your common sense and support in this important issue.


We just booked our trip to Puerto Rico with American Airlines–5 tickets. Never again will we book with United. Why do you bow to pressure from a few people that want to take away our Constitutional rights–2A in this case–and dissociate from an organization that wants to protect them?

And, no, I’m not a member of the NRA, but I might have to join because of this.



Maya Bloom
Maya Bloom

we were flying back from Israel to Newark Airport December 5th. we were able to make a change of our return through United office in Tel Aviv on Friday after Thanksgiving. Our tickets were purchased through an agent in San Francisco. it was almost closing time for the office in Tel Aviv but the United officer was kind to change our ticket (it was not possible to get to the agent in San Francisco)
On the day of the flight united Airline accomodated us with a wheelchair all the way to the plane and upon arrival where we were picked up to go straight to the hospital. it was a pleasure to be taken care of in such a fashion and we were also allowed to bring in to the plane special necessary drinks. Thank You very much

Rose Mary Leavens
Rose Mary Leavens

December 15, 2o17

On November 14,2017 I was on flight 5199 departing Chicago to Colorado Springs, Colorado departing at 7:34 PM arriving in the Springs at 9:24 PM. I’m not sure but I believe the name of the stewardess was Sue. However it was the night that was the pilots last night on United because he was moving up to :The Bigger Jets: as the stewardess put it. The whole crew was great and service excellent, I must say the stewardess was fantastic, she has such a great personality, always a smile on her face. She even had some of us laughing. I ask her as I was getting off if she is always smiling and that happy, and her answer was yes. The pilot was standing next to her and he also said yes, she is. So the best of compliments to the team they made for a very enjoyable flight. I was kind of hoping she would of been on my flight out of the Springs on November 21th but she wasn’t. She said she is from the Springs if that is any help in the right name of her. It was one of the most enjoyable flights I have ever been on. Terrific team.

Charlotte McClain Russell
Charlotte McClain Russell

On July 31 st we were on flight number 4524 from Denver to Missoula, MT. One of the stewardess on that flight was exceptional for her quality of service and she needs to be commended for it. She not only offered additional water and coffee after the cart hard already gone completely up the isle, she did it with the most pleasant demeanor. I believe I remember her name to be Anastatia?? Best service I have ever had on ANY FLIGHT. Job well done and appreciated by this customer!!!!